Policies

Pattern Sales and PDF Downloading
Each pattern sale is a one-time download and is non-refundable. Once PayPal notice of payment is received, your pattern purchase pdf download prompt will appear. If you have any problems with the shopping cart, payment process, or downloading the pdf, please contact me immediately, since, as in life, sometimes things just go haywire; susankerin@mchsi.com.

Other Purchases
Purchases other than downloads are mailed within 48 business hours (usually 24). Yarn Tenders and Needle and Hook Tubes are limited to the U.S. If you are in any other country and are interested in a purchase and reimbursing additional s/h expenses, please email me at susankerin@mchsi.com for cost estimates.

Book Sales Terms and Conditions
Book are sold in as-is condition, ranging from New to As New, Excellent, Fair, and Poor. Many of the books are rare collectibles, some in better condition than others. On receipt, if the book or publication is not as expected, you may return it within ten days for refund, minus a restocking fee; purchaser is responsible for return postage and delivering the book in undamaged condition.

Finished Items for Sale
Finished items are new design prototypes as completed by this designer. Terms and conditions same as for book sales.

Free pdf downloads
Please do not share the free downloads but refer others to the site for download.  If you have any problems with downloading a free pdf file, please contact me immediately, since, as in life, sometimes things just go haywire, susankerin@mchsi.com.